Motor Codes was set up by the motor industry to act as the self-regulatory body for the automotive sector and is a wholly-owned subsidiary of Society of Motor Manufacturers and Traders (SMMT).
The Motor Industry Code of Practice for Service and Repair was developed as a means of recognising quality within the industry and promoting peace of mind for motorists. It helps motorists identify responsible garages, offers a structured advice and complaints procedure and promotes good customer service.
More than 6,500 garages in the UK subscribe to the Code and millions of motorists benefit from its protection and standards, in addition to the free advice line and dispute resolution service.
The launch of the Code marked a major development in consumer protection in the automotive sector. With the support of the industry, government and Trading Standards, the Code has completed stage one of the OFT's Consumer Codes Approval Scheme.
The Code commits subscribing garages to:
- Honest and fair service
- Open and transparent pricing
- Completing work as agreed
- Invoices that match quoted prices
- Competent and conscientious staff
- A straightforward and swift complaints procedure
All MOTEST branches subscribe to Motor Codes and abide strictly to the code. This offers our customers peace of mind and helps develop trust that we will do our job properly.